Back to StudioAvelune StudioAvelune Studio
Buyer Protection • US & India Guidelines

Cancellation & Refund Policy

Last Updated: November 1, 2026 • In alignment with PayPal Buyer Protection and Indian Consumer Protection (E-Commerce) Rules, 2020.

Host Cancellation

100% full refund automatically disbursed if a host cancels or reschedules any workshop.

48-Hour Notice Window

Eligible for full ticket reimbursement when requested at least 48 hours before class start time.

Zero-Fee Transfers

Guests can reassign or transfer confirmed passes to another client at no additional fee.

1. Guest Cancellation Timelines

Due to the limited equipment footprint in boutique Pilates and sound therapy studios (typically restricted to 8 to 15 carriages or mats):

  • > 48 Hours Prior: Full 100% refund initiated back to your original payment method.
  • < 48 Hours Prior: Due to committed studio prep, ticket transfers are recommended. Discretionary refunds may be approved directly by the Host.

2. Host Cancellations & Event Modifications

In accordance with Rule 6(5) of the Indian Consumer Protection (E-Commerce) Rules, 2020 and US commercial guidelines:

  • No cancellation or processing penalty will ever be charged to a guest if an event is canceled, rescheduled, or relocated by the Host.
  • Guests receive immediate email notice with the choice of an automated 100% refund or guaranteed transfer to the updated session.

3. Currency & Cross-Border Refunds (USD & INR)

Workshops may be priced and ticketed in US Dollars (USD) or Indian Rupees (INR) according to the Host’s studio location.

  • Refunds are always issued in the exact currency originally charged at checkout.
  • Refunds disbursed through PayPal credit directly to the attendee’s PayPal balance or linked funding card without currency penalty from Avelune Studio.

4. Processing Timelines & Banking Rails

In compliance with US card brand guidelines and the Reserve Bank of India / Consumer Protection (E-Commerce) Rules, 2020:

  • Once initiated, refunds reflect in your card or bank account within 3 to 7 business days.
  • Instant notification receipts with transaction trace IDs are dispatched to the guest’s registered email.

5. Buyer Protection & Dispute Escalation

If an independent host fails to honor an approved refund within the designated window, attendees who checked out via PayPal are eligible to open a dispute directly through the PayPal Resolution Center under PayPal Buyer Protection.

6. How to Submit a Cancellation

Email our support desk at hello@avelunestudio.com with your:

  1. Ticket code (e.g., TKT-XXXX-XXXX)
  2. Registered attendee email
  3. Workshop title and session date